Privacy Policy

ALVARADO HEALTHCARE

Effective Date: August 24, 2026     Last Updated: August 24, 2026

Alvarado Healthcare LLC and Lebanon Healthcare LLC are separate Illinois limited liability companies that operate together under the trade name Alvarado Healthcare. In this Privacy Policy, "Alvarado Healthcare," "we," "our," and "us" refer to both entities.

• Alvarado Healthcare LLC — 1210 Washington Street, Highland, IL 62249  •  618-654-4520
• Lebanon Healthcare LLC — 110 W St. Louis Street, Lebanon, IL 62254  •  618-537-4407

This Privacy Policy explains how we collect, use, share, and protect information when you visit www.alvaradohealth.com (the "Website"), contact us, or communicate with us by telephone, text message, or email. It applies identically at both locations.

How This Policy Works With Our Notice of Privacy Practices

Each entity is a healthcare provider and a HIPAA covered entity. Protected health information created or maintained as part of your care — your medical records, treatment notes, and billing records — is governed by our Notice of Privacy Practices, not by this Privacy Policy. You may request a copy of our Notice of Privacy Practices at either clinic location or find it with our patient forms.

This Privacy Policy applies to information collected through our Website and through general business communications, including appointment reminders and text messaging. Where the two overlap, our Notice of Privacy Practices and the requirements of HIPAA control.

1. Information We Collect

1.1 Information You Provide to Us

When you contact us, request an appointment, or complete our forms, we may collect:

• Your name
• Your email address
• Your mobile and other telephone numbers
• Your mailing address
• A general description of your health concern, if you choose to provide one
• Appointment preferences and scheduling information
• Information you submit through our intake forms, consent forms, or contact forms

1.2 Information Collected Automatically

When you visit our Website, we and our service providers may collect:

• IP address and general geographic area
• Browser type, operating system, and device information
• Pages viewed, links selected, and time spent on the Website
• The website or advertisement that referred you to us
• Cookies and similar tracking identifiers, as described in Section 5

2. How We Use Your Information

We use the information we collect to:

• Schedule, confirm, change, and remind you about appointments
• Respond to your questions, requests, and messages
• Send appointment reminders, confirmations, and care-related follow-up
• Administer billing, insurance claims, and payment
• Operate, maintain, secure, and improve our Website
• Measure the performance of our own advertising
• Comply with legal, regulatory, and professional obligations
• Send important service updates, and promotional messages by email only. We do not send promotional or marketing text messages.

3. Text Messaging and Mobile Information

We may communicate with patients by text message (SMS/MMS). Participation is optional, and consent is collected in writing through our patient intake and consent forms. You are not required to agree to text messaging in order to schedule an appointment or receive care.

Messages we send are limited to:

• Appointment reminders and confirmations
• Scheduling, rescheduling, and cancellation messages
• Two-way conversation with our staff about your visit or your account
• Care-related follow-up and recall messages for patients we have treated

We do not send promotional or marketing text messages.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message, or by telling our staff. Reply HELP for assistance, or call 618-654-4520.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third party. This information is excluded from every category of information sharing described in Section 4 below.

We share your mobile number only with the service providers that operate our telephone, messaging, and practice management systems on our behalf, under written agreements — including Business Associate Agreements where protected health information is involved. These providers may not use your information for their own purposes.

Our complete text messaging terms are available at www.alvaradohealth.com/terms-conditions.

4. How We Share Information

We do not sell your personal information. We do not rent, trade, or share your personal information with third parties for their own marketing purposes.

We share information only as follows:

• Service providers and business associates — including practice management and scheduling, telephone and secure messaging, payment processing, secure fax, clinical documentation, and website hosting and analytics. Providers that handle protected health information operate under Business Associate Agreements and may use your information only to perform services for us.
• Health plans, insurers, and claims administrators — to verify benefits, submit claims, and obtain payment, as authorized by you and as permitted under HIPAA.
• Other healthcare providers — when coordinating your care, as described in our Notice of Privacy Practices.
• Legal and safety — when required by law, subpoena, or court order, or to protect the rights, safety, or property of our patients, our staff, or our practice.
• Business transfer — if our practice is sold or reorganized, records may transfer to the successor, subject to the same protections described here.
• Marketing partners, for promotional emails only. We do not share mobile phone numbers, text messaging opt-in data, or SMS consent with marketing partners or any other third party.

Text Messaging (SMS)

Alvarado Healthcare offers an optional text messaging program. If you enroll, you may receive appointment reminders and confirmations, scheduling, rescheduling, and cancellation messages, two-way conversational messages with our staff, and care-related follow-up messages. Enrollment is optional, consent is collected in writing on our patient intake and consent forms, and you are not required to consent to text messaging in order to schedule an appointment or receive care.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third party. This information is excluded from every category of sharing described elsewhere in this policy.

We do not send promotional or marketing text messages. You may reply STOP to any message to unsubscribe, or reply HELP for assistance. Message and data rates may apply. Message frequency varies. Full program terms are available at www.alvaradohealth.com/terms-conditions.

5. Cookies, Analytics, and Advertising Technologies

Our Website uses cookies and similar technologies, including Meta (Facebook) advertising pixels, to understand how visitors use the Website and to measure the performance of our own advertising.

These technologies collect technical information such as IP address, device and browser type, and the pages you view. They operate on our public marketing pages only.

We do not transmit protected health information to advertising or analytics providers. We do not send appointment details, intake or consent form contents, treatment information, or health conditions to these providers. Our patient portal, online booking system, and patient forms operate on separate secured platforms and are not used for advertising measurement.

You can control these technologies by:

• Adjusting the cookie settings in your browser
• Updating your advertising preferences at facebook.com/adpreferences
• Using the industry opt-out tools at optout.aboutads.info and optout.networkadvertising.org
• Enabling Global Privacy Control in a browser that supports it

6. How We Protect Your Information

We maintain administrative, physical, and technical safeguards designed to protect the information we hold against unauthorized access, use, alteration, or disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at 618-654-4520.

7. Your Choices and Rights

• Text messages — reply STOP to any message, call us, or tell our front desk.
• Email — use the unsubscribe link in any non-essential email, or contact us.
• Website information — you may request access to, correction of, or deletion of information we collected through the Website by contacting us.
• Cookies and advertising — see Section 5.
• Medical records — your rights to access, amend, restrict, and request confidential communications regarding your health information are described in our Notice of Privacy Practices.

Exercising any of these choices will never affect the care you receive.

8. Children's Privacy

Our Website is not directed to children under 13, and we do not knowingly collect personal information online from children under 13. We do treat minor patients. Information about a minor patient is provided by a parent or legal guardian and is handled under HIPAA and our Notice of Privacy Practices.

9. Third-Party Websites

Our Website may link to websites we do not operate, including our online scheduling system and social media pages. We are not responsible for the privacy practices of those sites. We encourage you to review their policies before providing information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Last Updated date at the top of this page. Material changes will be noted on this page.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of the choices described above, please contact us:

Alvarado Healthcare LLC — Highland

1210 Washington Street, Highland, IL 62249  •  618-654-4520

Lebanon Healthcare LLC — Lebanon

110 W St. Louis Street, Lebanon, IL 62254  •  618-537-4407

Email: info@alvaradohealthcare.com  •  Website: www.alvaradohealth.com